Shipping Policies and Rates
Orders within Australia: Item/s are dispatched within 1-2 business days after receipt of order
International Orders: Please allow 2-4 weeks for delivery, due to customs
Express Post: Orders usually arrive within 1-3 working days
Shipping options available at checkout include:
- FREE Shipping for orders over $100 (within Australia) plus option to choose Express up to $150
- Flat rate fees for orders under $100 (within Australia)
- $7.97 Standard post (within Australia) – please allow 3-7 working days for delivery
- $10.97 Express post (within Australia) – please allow 1-3 working days for delivery
- Flat rate fees for all International Orders of $29.95
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
How are items shipped?
Our main courier is Australia Post, however other courier services may be used from time to time. It is not possible to specify a preferred carrier when placing your order. It is up to the customer to choose either express or standard post upon checkout.
Once an order is dispatched, Australia Post sends a direct email with details to view your tracking number and details.
Authority to Leave
Please note we no longer allow parcels to be left without a signature, also known as ‘authority to leave’. This is to protect security of your delivery as best we can. Whilst it is always understood that when you choose ‘authority to leave’, it is at your own risk; we don’t like to see our customers not receive the parcels that have been paid for. You will be notified by Australia Post when your parcel is being delivered. If you have an issue with the location of your post office, may we recommend that you use an alternate shipping address.
Please note – some items may be confiscated by customs within your own Country (does not happen very often). Some items may not have a tracking system available (registered post can be tracked to tell us that it has left the country, traceable registered post will give full tracking ability). Changing Habits takes no responsibility for the actions of others (customs or postal service) and cannot be held responsible for a parcel that gets lost or confiscated.
Country Eligibility Changing Habits products are not available for shipment to all countries. The delivery address that you specify must be within a country eligible to receive these products. Changing Habits reserves the right at any time, in its sole discretion, with or without notice to you, to expand or limit the countries eligible for receiving Changing Habits products. The countries and regions currently ineligible for Changing Habits products may be found here.